Privacy Policy – Luxorasonali

Effective Date: January 8, 2025

At Luxorasonali, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using our website and services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect various types of personal information to enhance your experience with Luxorasonali and to provide you with our products and services. The following are examples of the types of information we may collect:

  • Personal Identification Information: This may include your name, email address, phone number, shipping address, and billing address when you create an account, place an order, or contact customer support.

  • Payment Information: When making a purchase, you may provide payment details such as your credit card number, billing address, and other payment-related information. We process payments securely through third-party payment processors and do not store sensitive payment data on our servers.

  • Order Information: We collect information regarding the products you purchase, such as item names, quantities, and prices, as well as your shipping preferences and order history.

  • Browsing Information: When you visit our website, we automatically collect information about your browsing behavior. This may include your IP address, browser type, device type, operating system, and pages you visit. We use this information to improve our website’s performance and user experience.

  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience, remember your preferences, and analyze website usage. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: To process and fulfill your orders, manage returns or exchanges, and send you updates regarding the status of your order.

  • Customer Support: To provide assistance with any questions or issues you may have, including providing product recommendations and responding to your inquiries.

  • Marketing and Promotions: With your consent, we may use your contact information to send you promotional emails, newsletters, or special offers. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the email or contacting us directly.

  • Improving Our Website and Services: We use browsing information to analyze website traffic, identify trends, and improve our services and user experience. This helps us tailor the website to better meet your needs.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements and policies.

3. How We Protect Your Information

We take the security of your personal information seriously and use industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive data, such as payment information, during transmission.

  • Access Controls: We restrict access to your personal data to only those employees and contractors who need it to perform their duties.

  • Payment Processing: We partner with third-party payment processors who are responsible for securely processing your payment information. We do not store sensitive payment data, such as credit card numbers, on our servers.

Despite these precautions, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third-party service providers to facilitate our business operations, such as:

  • Shipping Providers: We share your address and order details with third-party carriers to fulfill your orders and deliver products to your designated address.

  • Payment Processors: We work with third-party payment processors to securely process your payments.

  • Service Providers: We may share your information with service providers who help us maintain our website, conduct marketing campaigns, analyze data, and provide customer support.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.

5. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you and receive a copy of that information.

  • Correction: You can update or correct your personal information by logging into your account or contacting us directly.

  • Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly.

  • Cookie Preferences: You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your user experience on our website.

6. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can take appropriate action.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Luxorasonali. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we update the policy, we will revise the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Thank you for trusting Luxorasonali with your personal information. Your privacy and security are our top priorities.

Effective Date: January 8, 2025