Sales Policy – Luxorasonali

Effective Date: January 8, 2025

At Luxorasonali, we are committed to providing our customers with the highest quality of luxury furniture and a seamless shopping experience. Our Sales Policy is designed to ensure clarity regarding our sales process, including how we handle pricing, orders, promotions, and customer satisfaction. Please take a moment to review the details below before making your purchase.

1. Product Availability

  • In-Stock Items: While we strive to keep our inventory updated, all items are subject to availability. If a product is out of stock or no longer available, we will notify you immediately after processing your order and offer alternatives, such as a backorder option or a refund.

  • Pre-Orders: If you are purchasing a product on pre-order, you will be notified of the expected shipping date. Pre-order items will be shipped once they are available in stock. Any delays in the production or shipment of pre-ordered items will be communicated to you promptly.

2. Pricing and Payments

  • Pricing: All prices listed on the Luxorasonali website are in USD and include applicable taxes (unless otherwise stated). Shipping costs are calculated separately during checkout and may vary based on your location and the selected shipping method.

  • Payment Methods: We accept the following payment methods:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment methods available at checkout (such as financing options)

  • Payment Security: Luxorasonali uses secure, encrypted payment systems to protect your personal and financial information. We do not store sensitive payment details on our servers.

  • Promotions and Discounts: Occasionally, Luxorasonali will offer discounts or special promotions. These may include sales events, coupon codes, or limited-time offers. Discounts or promotions are only applicable during the period specified and may not be combined with other offers unless explicitly stated.

3. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email will include details of your purchase, including the products, order number, and total cost. Please review the information and ensure everything is correct.

  • Order Processing Time: Orders are typically processed within 1-2 business days. Orders are not processed on weekends or holidays. If there are any delays in processing, we will notify you promptly.

  • Backorders: If an item is out of stock after your purchase, we will notify you and provide the option to either wait for the item to be restocked, choose an alternative product, or cancel your order.

4. Shipping and Delivery

  • Shipping Methods: We offer a range of shipping options for domestic and international orders. The available shipping methods will be displayed at checkout. Shipping costs will vary depending on the destination, weight, and size of the order.

  • Shipping Times: Shipping times vary depending on the shipping method selected and the destination address. Estimated delivery times will be provided at checkout. Please note that these are estimates and may be subject to delays beyond our control (e.g., weather, customs processing, or courier delays).

  • Shipping Charges: Shipping charges are calculated based on your location, order size, and the shipping method selected at checkout. Luxorasonali occasionally offers free shipping promotions. These promotions apply only to specific regions or products and may have certain conditions.

  • International Shipping: We also ship internationally. If you are ordering from outside the United States, please be aware that international orders may incur additional customs fees, taxes, or import duties upon delivery. These charges are the responsibility of the customer.

5. Cancellations

  • Order Cancellations: You may cancel your order at any time before it is processed or shipped. If the order has already been shipped, you will need to follow the return process outlined in our Refund and Returns Policy.

  • How to Cancel: To cancel an order, please contact us immediately at info@luxorasonali.com or call (516) 520-9366. Once your order is processed, we may not be able to make changes or cancellations.

6. Returns and Exchanges

  • Return Policy: If you are not satisfied with your purchase, you may return it within 30 days of delivery, provided the item is unused, in its original condition, and in the original packaging. Please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return.

  • Exchanges: If you wish to exchange a product for a different size, color, or model, please contact us for assistance. In many cases, you may need to return the item and place a new order for the exchange.

  • Damaged or Defective Items: If you receive a damaged or defective product, please notify us within 7 days of receiving your order. We will arrange for a return, exchange, or refund at no additional cost to you.

7. Warranty and Product Quality

  • Quality Guarantee: We are committed to offering premium-quality furniture. Each item is carefully inspected before shipping to ensure it meets our high standards. If you believe an item is defective, please contact our customer support team for further assistance.

  • Limited Warranty: Some products come with a manufacturer’s warranty. Please review the product’s description or contact us for warranty details specific to the item you purchased.

8. Customer Service and Support

Our customer service team is here to assist you with any questions or concerns regarding your order. For inquiries about products, shipping, returns, or any other aspect of your purchase, feel free to reach out to us.

9. Limitation of Liability

Luxorasonali is not liable for any indirect, incidental, special, or consequential damages resulting from the use of our products. Our liability is limited to the amount paid for the product(s) in question.

10. Modifications to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be posted on our website, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically for updates.

Effective Date: January 8, 2025

Thank you for choosing Luxorasonali for your luxury furniture needs. We are dedicated to providing you with an exceptional shopping experience and high-quality products for your home.