Shipment Policy – LuxoraSonali
Effective Date: February 27, 2025
At LuxoraSonali, we are committed to ensuring that your orders are delivered safely and promptly. Please read our shipment policy carefully before making a purchase.
1. Processing Time
- Orders are typically processed within 1-2 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has shipped.
- Orders placed after 3:00 PM (EST) will be processed the next business day.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Varies by location |
| Expedited Shipping | 2-3 business days | Calculated at checkout |
| Overnight Shipping | 1 business day | Based on carrier rates |
- Delivery times are estimates and may vary due to weather, carrier delays, or holidays.
- We do not guarantee delivery dates but will provide tracking updates.
3. Shipping Destinations
✅ We ship within the United States.
❌ We do not currently offer international shipping.
4. Shipping Fees & Free Shipping
- Shipping fees are calculated at checkout based on the delivery location and shipping method.
- We may offer free shipping on orders over a certain amount—check our website for promotions.
5. Order Tracking
- Once your order ships, you will receive a tracking number via email.
- You can track your package using the link provided in your email.
6. Lost, Stolen, or Delayed Shipments
- Lost or Stolen Packages: LuxoraSonali is not responsible for lost or stolen packages once they have been marked as “Delivered” by the carrier. Please contact the carrier for assistance.
- Delayed Orders: If your order is delayed beyond the estimated delivery time, please contact info@luxorasonali.com for support.
7. Incorrect Shipping Address
- Customers are responsible for providing an accurate shipping address.
- If an incorrect address is provided, we are not responsible for lost shipments.
8. Damaged Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
- We will work with the carrier to resolve the issue and may offer a replacement or refund.
9. Contact Us
For any shipping-related inquiries, please reach out to us:
📧 Email: info@luxorasonali.com
📞 Phone: (516) 520-9366
Would you like any modifications to this policy?